Have some questions? Below are answers to some of the most commonly asked questions we get. Switching to Town Square Energy has never been simpler! If you still have questions, please feel free to contact us, we’ll be more than happy to assist you.
Basic Frequently Asked Questions
- Are there any hidden fees your rates?
Town Square Energy has no hidden costs – what you see is what you pay.
- Where is my electricity coming from?
Your electricity will continue to come from your local utility, as it always has. When you switch to Town Square Energy, there will be no disruption in your electricity.
- What do I need to sign up?
You simply go to our sign up page, and enter your information. You will need to have your bill handy, and enter the exact account information as you see on your bill.
- Will I get a confirmation when I signup online?
Yes, you will receive a confirmation email shortly after signing up on our sign-up page. This confirms that you have signed up for our services. Your new pricing, however, will be in effect the moment the utility reads your meter for your next billing cycle (this will likely take 15-45 days). Pennsylvania customers: Enrollments for Pennsylvania accounts usually take place within 1 to 3 days and are not determined by billing cycles.
- Do I need to buy or install a new meter?
No, there is nothing extra that you need to do. Once you sign up with Town Square Energy, you will begin to receive our service seamlessly – there will be no interruption in your electricity.
- Do I need to contact my current provider to switch to Town Square Energy?
No, we will do that for you. Once you sign up with us, we will notify your local utility for you.
- Will I upset my local utility if I switch?
Not at all. Switching will not affect your local utility. They will continue to deliver your electricity.
- How long does the switch take to happen?
You will switch to Town Square Energy on the meter reading that immediately follows acceptance of your enrollment by the local utility that serves you. Your utility determines your official start date. Pennsylvania customers will be switched within 1 to 3 days of enrollment, and are not subject to a billing cycle schedule.
- Will I lose power if I switch?
No. Your electricity supply will remain uninterrupted and your account transition will be seamless. You will not notice any downtime during the switch.
- What will change if I switch?
The only part that changes when you switch to us is the rate that you pay for electricity. Town Square Energy will become your provider, and your local utility will continue to deliver the electricity, as it always has. Your local utility will continue to provide you with the same level of service and reliability. They will continue to read your meter, and maintain the electricity distribution system.
- I am moving, can I transfer the program?
If you are planning on moving, please contact our customer service department to simply have your account transferred.
- How do I spread the word about Town Square Energy?
We’d love it if you’d spread the word. Tell your friends and family that you’ve made the switch, and how easy it was. Pass on our website or phone number!
- Will I receive any additional bills if I signup?
No, you will only receive one bill from your utility. Our name will be listed in the corner of your bill.
- How do I pay my new bill?
There are no changes to you how currently pay your electricity bill. You will continue to pay your bill through your utility. Your billing cycles will also remain the same.
- Will my electric bill look different?
The only difference on your monthly bill will be that Town Square Energy be listed as your electric provider.
Rate and Plan Questions
- What service plans do you offer?
Town Square Energy offers complete service plans for Residential, Commercial and Industrial clients. Our service plans consist of a variable and fixed rate offerings.
- What is a Fixed Rate?
A fixed rate offers you the ability to lock into a fixed price for a set amount of time. This is a great option for those that want to maintain a fixed budget that is shielded from market price fluctuations.
- What is a Variable Rate?
Variable Rates are rates that will follow the fluctuations within the market. These rates can change depending on current market conditions.
- Will you notify me when my fixed term is about to expire?
Yes. We will let you know that your rate is about to expire, and that you need to select a new rate plan.
- If I sign-up for a fixed term, what happens when my term expires?
Prior to your term expiring, we will inform you that you will need to select a new rate plan. There will be plenty of time for you to select your new plan. If you don’t select a plan, you will revert to the monthly variable plan.
- Will my electricity stop when my fixed term expires?
No, your electricity will continue to flow. If you don’t choose a new plan after your fixed term expires, you will seamlessly revert to a monthly variable. You will not need to experience any power interruption.
- How do I track rate changes?
Our rates are posted and maintained on our website. If you wish to be notified in advance of rate changes, please opt into our newsletter when you sign up.
- How do I change my rate plan?
Your rate plan can be changed by either contacting us directly over the telephone or by choosing a new plan on our website. If you wish to call-in, a Customer Care agent will be ready to answer all your questions.
Trouble Shooting Questions
- I have signed up, but I made a mistake on my form.
No problem. Please contact us either through email, or over the telephone and a customer care representative will get in touch with you.
- I haven’t received my Welcome Letter.
Your Welcome Letter is sent to the email address you used when you signed up. If you can’t find your Welcome Letter, please check your junk mail. If you still can’t find your Welcome Letter, your service provider may be blocking the email. Please contact us by email or by telephone and new Welcome Letter will be sent out.
- I have switched, why are you not showing up on my bill?
When you switch, it may take up to 45 days for our service to appear on your bill. It has to do with the time that you signed up with Town Square, and when your utility is scheduled for your next meter reading. For example, if you sign up a couple of days before your next meter reading, it does not give the utility enough time to switch over your service, and you will begin with Town Square on the following meter read. Your Utility controls your service start-date.
If you don’t find the answers you are looking for, please contact us, we will be happy to answer all your questions.
Who Do I Call In The Case Of An Emergency?
Nothing changes. During an emergency, please contact your local utility.
- Eversource – 800-286-2000
- The United Illuminating Company (UI) – 800-722-5584