Residential Customers

Have some questions? Below are answers to some of our most commonly asked questions. Switching to Town Square Energy has never been simpler! If you still have questions, please feel free to CALL US, we’ll be more than happy to assist you.

Basic Frequently Asked Questions

Questions Before Enrolling

  • Are there any hidden fees your rates?
    Town Square Energy has no hidden costs – what you see is what you pay.
  • Is there a disruption in my electricity when I switch?
    When you switch to Town Square Energy, there will be no disruption in your electricity.
  • What do I need to sign up?
    You simply go to our sign up page, and enter your information. You will need to have your bill handy, and enter the exact account information as you see on your bill.
  • Will I get a confirmation when I signup online?
    Yes, you’ll receive a confirmation email upon completing the sign up process. This serves as your confirmation email for our services. Your new pricing typically updates between 15-45 days, depending on when your utility reads your meter for your next billing cycle.

    • Pennsylvania and Maryland customers: Enrollments for Pennsylvania and Maryland accounts usually take place within 1 to 3 days and are not determined by billing cycles.
  • What service plans do you offer?
    Town Square Energy offers complete service plans for ResidentialCommercial and Industrial clients. Our service plans consist of fixed rate offerings.

Rate and Plan Questions

  • What is a Fixed Rate?A fixed rate offers you the ability to lock into a fixed price for a set amount of time. This is a great option for those that want to maintain a fixed budget that is shielded from market price fluctuations.
  • What is a Variable Rate?
    Variable Rates are rates that will follow the fluctuations within the market. These rates can change depending on current market conditions.
  • Will you notify me when my fixed term is about to expire?
    Yes. You will receive an expiry notice and that you need to select a new rate plan.
  • If I sign-up for a fixed term, what happens when my term expires?
    There will be plenty of time for you to select your new plan. If you don’t select a plan, you will revert to the monthly variable plan. It’s easy!
  • Will my electricity stop when my fixed term expires?
    No, your electricity will continue to flow. If you don’t choose a new plan after your fixed term expires, you will seamlessly revert to a monthly variable. You will not need to experience any power interruption.
  • How do I change my rate plan?
    Your rate plan can be changed by either contacting us or by enrolling online. If you wish to contact us by phone , a Customer Care agent will be ready to answer all your questions.

I’ve Enrolled. Now What?

  • Do I need to buy or install a new meter?
    No. Once you sign up with Town Square Energy, you will begin to receive our service seamlessly – there will be no interruption in your electricity.
  • Do I need to contact my current provider to switch to Town Square Energy?
    Once you sign up with us, we will notify your local utility who will then notify your current provider of your change.
  • Will I upset my local utility if I switch?
    Switching to Town Square Energy will not affect your local utility.
  • How long does the switch take to happen?
    You will switch to Town Square Energy on the meter reading that immediately follows acceptance of your enrollment by your local utility. Your utility determines your official start date.

    • Pennsylvania and Maryland customers will be switched within 1 to 3 days of enrollment, and are not subject to a billing cycle schedule.
  • Will I lose power if I switch?
    No. Your electricity supply will remain uninterrupted and your account transition will be seamless. You will not notice any downtime during the switch.
  • What will change if I switch?
    The only change is the rate that you pay for electricity. Town Square Energy becomes your provider.  Your local utility will continue to deliver your electricity while providing the same level of service and reliability. They will continue to read your meter, and maintain the electricity distribution system.
  • I am moving, can I transfer the program?
    If you are planning on moving, please contact our customer service department to simply have your account transferred or cancelled if you are moving to an area that Town Square does not service.
  • How do I spread the word about Town Square Energy?
    We’d love it if you’d spread the word. Tell your friends and family that you’ve made the switch, and how easy it was.

Billing Questions

  • Will I receive any additional bills if I signup?
    No, you will only receive one bill from your utility. Our name will be listed on your bill as your supplier/electric provider.
  • How do I pay my new bill?
    There are no changes to you how currently pay your electricity bill. You will continue to pay your bill through your utility. Your billing cycles will also remain the same.
  • Will my electric bill look different?
    The only difference on your monthly bill will be that Town Square Energy be listed as your electric provider.

Trouble Shooting Questions

  • I have signed up, but I made a mistake on my form.
    No problem. Contact us and one of our customer care representatives will get in touch with you.
  • I haven’t received my Welcome Letter.
    Your Welcome Letter is sent to the email address you used when you signed up. If you can’t find your Welcome Letter, please check your junk mail. If you still can’t find your Welcome Letter, please contact us by email or by telephone and new Welcome Letter will be sent out.
  • I have switched, why are you not showing up on my bill?
    Based on the time you signed up with Town Square Energy, and when your utility performs your next meter reading can take up to 45 days . For example, if you sign up a couple of days before your next meter reading, it does not give the utility enough time to switch over your service, and you will begin with Town Square Energy on the following meter read. Your utility controls your service start-date.

If you don’t find the answers you are looking for, please contact us, we will be happy to answer all your questions.

Who Do I Call In The Case Of An Emergency?

Nothing changes. During an emergency, please contact your local utility.

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